We're here to help.
Most messages get a reply within a working day. Reach us at the same address either way. Routing is internal.
General support
Account, payments, technical issues, anything else.
contact@musubiclip.comWithin 24 hours
Brands & partnerships
Working with the platform, integrations, custom briefs.
contact@musubiclip.comWithin 48 hours
Common questions
How do creator payouts work?
When Musubi approves your clip, its earnings reach your wallet. Request a withdrawal from the wallet and Musubi sends it to your saved UPI ID within 48 hours. The minimum withdrawal is ₹10.
My payout hasn't arrived. What should I do?
First check that your UPI ID is correct in Settings. Payouts are sent within 48 hours of a withdrawal request. If it's been longer, email contact@musubiclip.com with your submission ID.
How do I add money to my brand wallet?
Go to Brand Dashboard → Wallet → Add Funds. We accept UPI, debit and credit cards, and net banking via Razorpay.
My clip was rejected. Can I resubmit?
Yes. You can hold one clip per campaign at a time, and a rejection frees that slot, so you can submit a new clip to the same campaign while it is still live. Open your submissions and choose Submit another clip on the rejected row.
Can I get a refund on my wallet balance?
Yes. Unused wallet balance is refundable within 30 days of the top up. Email contact@musubiclip.com with your Razorpay payment ID.
How do I delete my account?
Email contact@musubiclip.com with subject "Account Deletion Request" from your registered email. We process deletions within 7 business days. Pending earnings above ₹500 will be paid before deletion.
Operated by Musubi · India